Conditions of Enrolment

Enrolment is subject to availability of a place within Regent International Education Group (Regent). Once a place is reserved and an enrolment is offered, then the Contract of Enrolment becomes binding between Regent and the applicant (subject to receipt of payment).

Registration

A once only, non-refundable registration fee of NZD300 is payable for any programme offered by Regent.

Payment and Fees

Payment (Fees required) is based on the whole length of courses of enrolment. For full information on our fees, students are requested to refer to our website: www.regent.ac.nz. All fees can be paid in advance and must be paid by the due date. Regent reserves the right to add a late payment fee. Courses fees are non-transferable. Regent reserves the right to amend fees at any time. It is the student’s full responsibility to make payments directly to the Public Trust Account according the Bank Account details displayed on the Provisional/Conditional Offer of Place. Once payments have been made, please directly contact Regent to obtain a Confirmation of Payment. The Confirmation of Payment document  is required as a supporting document before your visa can be issued by ImmigrationNZ.

Course Transfers & Transfer Fees

Regent does not charge students any transfer fees. Subject to approval from the Programme Leader, students are permitted to transfer between programmes and papers at no extra charge for the transfer. However, Regent reserves the right to decline any application to transfer outside first 10 days after the original scheduled course commencement.

Start Date And Payments Finish Dates & Period Of Payments

The payments and course required start date and finish dates for each student is shown on the Confirmation of Payment/Offer of Place document sent to the student/Immigration NZ. Students are responsible for completing all course requirements with Regent within the total period for the length of courses of enrolment. Students are obliged to pay any outstanding fees as they become due and to meet any late fees.

Extension Of Enrolment

Students who (regardless of the reason) are unable to commence study as per the first Date of Attendance required at Regent, as stated on the Confirmation of Payment/Offer of Place, must inform Regent in writing and apply for an extension of enrolment before course commencement. Regent will respond in writing, to advise the new date for when attendance is required. The period of enrolment may be extended, subject to Regent’s decision and confirmation.

Disciplinary Procedures

Students enrolled at Regent are expected to observe our rules/regulations and abide by the laws of New Zealand. In all cases, we reserve the right to suspend or expel a student. Where an expulsion has been made, Regent is legally bound to advise Immigration NZ. In certain circumstances, a verbal warning or a written warning could be given prior to expulsion. No refund of tuition fees will be made, except if the expulsion occurs during the first 10 days after commencement of any programme – in this case our normal refund policy applies.

Attendance & Behaviour

Regent expects students to attend all classes on time and behave in a responsible manner in class and on campus. Irregular attendance (less than 80%) without valid reason or bad behaviour may result in expulsion. Immigration NZ will be informed accordingly. No tuition or resource fees are refunded on expulsion.

Cancellations And Refunds

Regent complies with the Withdrawal and Refund policies for international students as stipulated in s235A(1)(a) of the Education Act and as set by Gazette notice under s 235B. Copies of the Information can be obtained and accessed online at: http://www.minedu.govt.nz/. If the course’s length of enrolment greater than 3 months, withdrawal occurs before or up to the end of the tenth working day of the start of the course. Regent may retain 25% of the fees paid. If the course’s length of enrolment is five weeks or more but less than three months and the withdrawal occurs before or up to the end of the fifth day of the start of the course, Regent may retain 25%. If the courses length of enrolment is under five weeks and the withdrawal occurs up to the end of the second day of the start of the course, Regent may retain 50% of the fees paid. However, if two days constitutes the full amount of tuition paid for by the student, Regent may retain 100% of the payment. No refund will be available for any withdrawal that occurs outside the circumstances above. Student age over 18 must signed a “Request to Withdraw Application”  in person. It is the student’s obligation to obtain a variation of conditions (or a further student visa) before withdrawal, otherwise they may be in breach of the relevant INZ requirements, may not ordinarily be granted further permits and may be liable to have their permit revoked and be required to leave New Zealand or be removed.  Regent is legally obliged to notify Immigration NZ of all complete withdrawals to cancel the student visa issued to study at Regent.

Homestay Policy

International students under the age of 18 are required to stay with Homestay families (approved by Regent) for the duration of their study. Exceptions are only made for students who stay with close family relatives who reside in Auckland year round. Should a student find other accommodation and wish to cancel the accommodation arrangement, two weeks written notice must be given to Regent prior to cancelling the homestay.  Regent will refund the balance of the prepaid homestay charges. A weekly homestay retainer fee is payable if a student wishes to go on a holiday and would like to return and continue homestaying with the same family. Stays amounting to part of a week are treated as full week and must be paid for. Regent charges students a fee of NZ$250 for making homestay arrangements. The minimum period for booking a homestay arrangement is 4 weeks.

Holiday Policy

Students enrolling for programmes of 48 weeks or more are entitled to take a four week holiday during the course. Holiday periods are calculated on a ‘pro-rata’ basis for students enrolled on programmes of shorter duration. Course dates shown on the Offer of Place include the holiday weeks. Students must take three of these weeks during Regent Holiday periods. The remaining week may be taken at students’ discretion.  Two weeks written notice is required by Regent prior to the student taking a holiday.

Liability

At Regent, the management team and staff are all committed to ensure your well-being and provide all needed support. However, Regent is not liable for any loss, damage or injury incurred within the school, with a Homestay family or on a school excursion. Students are required to sign a copy of this on the Enrolment Form. This signifies acceptance of all Regent’s terms and conditions.

Special Needs And Disabilities

Some additional needs may require pre-planning to ensure Regent has the necessary support is in place. Depending on requirements this may require additional payment from the student. It is the student’s responsibility to notify Regent prior to enrolment if special support of any kind is needed. Our staff will be more than happy to refer the student to appropriate support services/agencies.

Eligibility For Health Service

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health website atwww.moh.govt.nz. The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. More information can be viewed on the ACC website at www.acc.co.nz.

Medical Travel Insurance

International students must hold acceptable insurance as a condition of their visa from the stated period of their enrolment until the expiry of their student visa. A student visa will not be issued unless you obtain this insurance.  Regent can assist with information on insurance service providers. Students must ensure that their medical and travel insurance is current and valid at all times.

Complaints And Grievance Procedures

The Management and staff at Regent are committed to ensuring that students enjoy their learning experience. Our customer satisfaction levels are very high; however, your suggestions and ideas on improvements to our academic, or administration support and service delivery are very welcome. All complaints and grievances are given serious attention and attempts are made to rectify the situation. Students may make a formal complaint at any time about Regent, its programmes or its services. If you wish to make a formal complaint you should either write or meet with the Student Support Officer or the International Department Marketing Manager or the Operations Director. All formal complaints are investigated and discussed by the Senior Management Team, with a response given in writing within 2 weeks. If we cannot resolve the complaint, we will appoint an independent mediator who will help us find a fair solution. A mediator is an independent person who helps both parties to a dispute to find a solution that is acceptable to all. If you believe that Regent has dealt with your complaint satisfactorily then you may also contact the International Education Appeal Authority (IEAA) or the New Zealand Qualifications Authority (NZQA). They will investigate your complaint.

Contact Details & Immigration Status

On enrolment, students must provide Regent with their own contact telephone number and email. Students must also provide their physical address in Auckland and in their own Home country. Emergency contact details and accommodation type and immigration status. Students are required to notify our International Department of any changes to this information.

Governing Law & Interpretation Of Regent Policy

All contracts shall be governed by and construed in accordance with the laws of New Zealand. Please note your signature of enrolment signifies your understanding and acceptance of our Terms and Conditions. In case of any different interpretation of Regent Policy, Regent’s version shall apply.