Regent International Education Group has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Qualification Authority website at


Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at

Eligibility for health services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at

Accident insurance

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at

Medical and travel insurance

International students must have appropriate and current medical and travel insurance while studying in New Zealand.


Summary Code of Practice for the Pastoral Care of International Students

Regent International Education Group has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education and/or New Zealand Qualifications Authority.

When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for.

Regent International Education Group has an important responsibility for international students’ welfare.

The Code is a document that provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students.

The Code applies to all education providers in New Zealand with international students enrolled. The Code is mandatory to these providers and must be signed by them.

An “international student” is a foreign student studying in New Zealand.

As an international student, you can expect:

  • the quality of teaching and learning you receive will meet high educational standards
  • the marketing and promotion information you receive before you enrol is clear, complete and accurate so you can make a well-informed decision about whether an education provider is the right choice for you
  • education providers’ agents give you reliable information and act with integrity and professionalism
  • you will receive enough information and support to help you with your enrolment, including understanding the legal obligations you have, and that you will receive all the proper documentation
  • you are welcomed and have enough information, guidance, and support to help you settle into your new life in New Zealand
  • your study environment is safe, and that you have a safe place to live

You can download a copy of the Code from the NZQA website at

NZQA maintains a register of all signatories to the Code. This is available online from If the education provider that you are seeking to enrol with is not a signatory to the Code you will not be able to study at that institution.

NZQA is the Administrator of the Code. If you have any inquiries about the Code, you can find out more information at or email

If you have concerns about your treatment by your education provider or by an agent of the provider, the first thing you must do is contact the principal, the international student director, or another person who has been identified to you as someone that you can approach about complaints at your institution. The Code requires all institutions to have fair and equitable internal grievance procedures for students, and you need to go through these internal processes before you can take the complaint any further. If your concerns are not resolved by the internal grievance procedures, you can raise your concerns with New Zealand Qualification Authority by filling the complaints form available on NZQA website.

The Complaints Officer
Quality Assurance Division
P O Box 160
Wellington 6140

Or email a scan of your completed form, along with scans of any supporting evidence, to

If the complaint is of financial or contractual in nature, you can contact iStudent Complaints.

More information on the complaint process is available from Regent Reception.

If the complaint is of a financial/contractual nature, NZQA will refer it to the Dispute Resolution Scheme operator, iStudents Complaints (who have been appointed to this role by Ministry of Education). There is no cost to students for this service.

iStudents is administered by FairWay Resolutions Limited, which is an independent service with experience in helping people to resolve disputes.

You can contact FairWay Resolution on 0800 77 44 22.

More information on iStudents and the process can be obtained from

Please see: What if the dispute is financial/contractual?

Please see: What if the dispute is financial/contractual?

Termination by the Regent

Regent International Education Group (Regent) may without liability terminate this Agreement at any time immediately by written notice if you are in material breach of the Terms and Conditions and in particular in the following circumstances;

A. If you have provided false, incomplete or misleading information in relation to your application for admission and study at Regent;

B. If you fail to comply with requests for information, to make declarations, and/or to meet any specific requirements of your Programme;

C. Where your circumstances change so that you are no longer able to meet the special requirements set out in clause, for example, you acquire a relevant criminal conviction or develop a condition so that you no longer meet the occupational health requirements;

D. If you fail to meet the requirement to enrol in the first year of your Programme or fail to re-enrol in subsequent years within the required timescale;

E. Where it has been found that you have breached the ‘Condition of Enrolment’ (available from the Enrolment Form and International Office); or you have breached the International Student Permit conditions; in which case the permit may be revoked

F. If you fail to meet the required standard of academic performance in your Programme, including but not limited to unsatisfactory standard of work, failure to meet specified attendance requirements [for your Programme], failure to submit course work and/or meet Programme deadlines, failure to fulfill a specified contract of studentship in a Programme and failure to adhere to professional standards for training purposes;

G.If you fail to pay any Tuition Fees by the due date specified on the Regent official invoice. This includes where you have an agreement with a third party for them to pay your Tuition Fees on your behalf since you are contractually responsible for payment of fees.

H. Terminated by Regent may due to you poor attendance, ongoing medical issues, failed to compliance with the early instruction given; expelled by Regent may be due to your behaviour problems or Non-attendance such like did not start, has never attended, or student withdrew going on to further studies at other institution or completion of course or study at Regent.

The effect of Regent terminating this contract under any other provision of the Terms and Conditions will be that you will either be refused enrolment to Regent or you will be required to withdraw from Regent immediately, and you will no longer be entitled to commence or continue your Programme.

Regent International Education Group may in its absolute discretion refund or abate a proportion of any pre-paid Fees on a pro-rata basis for the unexpired period of the Academic Year.

A termination form is necessary to submit to Immigration New Zealand after student been terminated by Regent International.

Termination of Contract by the Student

If you decide before enrolment in your first Academic Year not to take up a place offered to you, you must notify us immediately and in any event before the date upon which enrolment is scheduled to take place. Students are withdrawing, transferring to another institution or taking time out from their course after enrolment may be entitled to a refund that subjects to the withdrawal and refund policy (see clause Refund policy). Regent International Education Group will endeavour to provide information and advice to such Students.