Step 1. Passport control

When you arrive at Auckland airport, the first thing you will have to do is go through passport control.  At passport control you will need to show your passport, visa and arrival card.

Translations of the arrival card are available in different languages.  You can download an arrival card here:

Step 2. Baggage claim

The next step after clearing passport control is baggage claim. You can find your baggage at the carousel which shows your flight number.

Step 3. Biosecurity control

Once you have collected your luggage, head straight to biosecurity control. You will be asked if you have anything to declare such as food, plant products, medicine and used outdoor equipment. For more details about risky goods go to If you are not sure whether you need to declare item or not, we recommend declaring or asking a customs officer at the airport. If you do declare something you did not have to, you will go through without a problem anyway. However, if you failed to declare something you had to, you will face a fine.

There are also amnesty bins located before the Customs and Biosecurity areas. You can leave any prohibited items which you are not allowed there for a safe disposal.

Please be careful and think about this before you leave because fines can be very large.

Step 4. Getting to the city

If you have arranged an airport pick up with Regent, you will get the information about where we will meet you before your flight date.

If not, you have the following options:

  • Taxi: This costs about NZ$80-120 and takes 30-40 minutes.
  • Shuttle bus/ Minivan: This costs about NZ$18-45 and takes about 40 minutes.
  • Public Transport: A sky bus ticket costs NZ18, and it takes about 40-60 minutes to get to the city. Sky bus is very popular and easy to find. The bus stop is on the left from door 8 (the closest to arrivals gate).